Sterling began as a partnership branch operation which began in 1972. It initially held its licence to transact in foreign currencies directly with the Bank of England. It pioneered commission free foreign exchange and focused mainly on delivering and buying currencies within Central London. It later incorporated into a limited company in 2006 known as Sterling Consortium Ltd. In 2010 Sterling's branch operation began its online offering to provide excellent value to customers throughout the United Kingdom.

Over the years, Sterling has leveraged off its international network of suppliers and has developed into becoming a key player in the foreign currency banknotes market. Due to the volumes of currency that Sterling buys and sells, it has access to the best possible pricing and passes this onto its members.

Sterling operates segregated client accounts with Lloyds Bank. It also holds merchant facilities with Barclays Bank.

Sterling is currently regulated by HMRC with whom it holds a Money Service Business licence. Additionally, it is registered with the FCA as a small payments institution. These registration numbers are noted below and can be cross verified on both HMRC and the FCA's register

HMRC MSB registration no: 12120971

FCA no: 504439

Please refer to our privacy policy which can be viewed here

Sterling provides a specialist service for corporate clients. We can help you manage payments and receipts if you are dealing with overseas corporations and should you require currency conversions for overseas purchases for example, property or vehicles we can also assist. Please contact us on 020 7723 3000 for further details

Many credit cards charge hidden fees which can work out extremely costly when withdrawing foreign currency from cash machines abroad. You could be hit with a withdrawal fee, a cash advance fee, an exchange loading fee and even a foreign withdrawal ATM fee. This can end up being significantly more expensive than just obtaining currency from Sterling in advance of your trip.

If you really need to use your credit card abroad, always carefully check the small print from your card provider, so you know exactly how much you will be charged if you need to withdraw foreign currency abroad.

Customer satisfaction is key to what we do, so please get in touch if you are unhappy with any aspect of our service. We will do our very best to fully understand your complaint and identify ways to ensure that it does not happen again.

The most efficient way to send us your complaint is online. Feel free to send us an email to info@sterlingfx.co.uk alternatively you can send a letter to our below address:

Sterling
105 Edgware Road
London
W2 2HX

When can I expect a response to my Complaint?

Our team will make your complaint a priority and you can expect a prompt acknowledgement reply within 1 business day.

The Currency Club takes customer complaints very seriously and will initiate a thorough investigation to consider all relevant facts when reviewing your complaint. You can expect our final response within 6 weeks of the date of your complaint.

What if you are not satisfied with our final response?

In the event, you have the right to refer your complaint to the Financial Ombudsman Service but you must do so within six months of the date of our final response communication.

You can call the Financial Ombudsman Service on:

0800 023 4567 - calls to this number are now free on mobile phones and landlines

0300 123 9123 - local charges apply

+44 (0) 20 7964 0500 - for use If you are abroad.

They are open 8am to 8pm Monday to Friday, and from 9am to 1pm on Saturdays.

The address of the Financial Ombudsman Service is:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
website: www.financial-ombudsman.org.uk

When you request your account to be deactivated, your information is moved to a compliance dedicated, password protected area. The sole purpose of which is to retain the information in compliance with your anti-money laundering obligations. Any person accessing the database (including staff members) will not be able to view these details.

Therefore your information is inaccessible and effectively deleted since it is retained password protected solely for the purposes as required by Regulation 40 of The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 and will continue to be retained for a period of five years in accordance with our obligations under that legislation.

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contact sterlingfx

105 Edgware Road, Marble Arch, London, W2 2hx

info@sterlingfx.co.uk

+44 (0) 20 77 23 3000