Travel Money Help Centre

international transfers

Query Type

buy travel money

Sub Category

Click Here,
If you need help with other products?

buy travel money

Yes it is!

We ship out using Royal Mail Special Delivery throughout the UK and have shipped hundreds of millions of pounds worth of currency. We insure your currency up to its value. Please refer to our terms and conditions for more information. We are registered with the FCA and HMRC. Please feel free to validate our company credentials Sterling Consortium Ltd against the relevant websites.

We offer secure payment methods via bank transfer using open banking technology and payment via UK issued debit cards.

We have thousands of reviews on Trust pilot and Google reviews.

You can receive your currency delivered by Royal Mail Special Delivery or you can enter a click and collect order and collect in branch.

Yes indeed we do, please visit us in branch. Our address can be found here also mention we can exchange all currencies for cash or bank transfer to your account.

Our process is simple;

As an established fintech, we focus on technology as our process of delivery.

We centralise operations and recycle currencies, reducing our carbon footprint whilst passing on these savings to our customers

We move with real time market exchange rates

This enables us to give you the best exchange rates commission free on many currencies every time.

Yes you do. Your exchange rate is secured for 24 hours at the point of booking. Be sure to enter an order for the amount you need and please contact us if you make a mistake on info@sterlingfx.co.uk

You will be able to select the date you would like to receive your currency during the order process. We ship out the working day before your expected delivery date so expect a dispatch email between 5pm and 6pm on the evening before your delivery date.

We ship your currency using Royal Mail Special Delivery by 1pm. Please note that during the pandemic, Royal Mail have removed the by 1pm guarantee and your delivery could take place any time during the delivery date.

Please note that the send a maximum of £2500 per special delivery package therefore if you have ordered more, expect to receive multiple tracking numbers for each package delivered.

Yes you can, please refer to the dispatch email notification that we send to you. You can track your packages at www.royalmail.com

The minimum order value is £100 worth of currency

We have a maximum order value of £7500 per currency order however, we are able to arrange all sorts of values of delivery. Please contact us on info@sterlingfx.co.uk for more assistance.

Yes you can, simply enter your first currency into the currency converter, followed by the second currency by clicking on the "add another currency to your order" button on the second page.

Yes this is possible, please enter your currency amounts during the order process and the delivery fee will disappear.

Yes you can, you can make a request and as explained during the order process, we will do our best to match your request however we cannot guarantee this. Please note that we provide exceptional exchange rates which involves obtaining certain stocks from sources where at times we have no selection over the notes that we receive. This enables us to get cash for great prices and we pass these savings to you. All the currency bank notes that you receive are legal tender.

After placing your order, immediately send us an email making this request so we can assist you accordingly.

If you are struggling to place an order and are registered with us then please email us and we will call you back. Please note we can only create currency orders where payment is via bank transfer so you must have access to online or telephone banking.

We accept payment in the following ways:

1) Debit card

2) Bank transfer

3) Quick Pay with Vyne - Open Banking technology that requires you to have your bank's mobile banking app

You will be requested to make your selection when you order your currency.

You must pay either during the order process or immediately after placing your order with us.

When paying via bank transfer or quick pay, you will be notified by an automated email from our system. We run batch payment files at 8:30am, 12pm and 4pm so if you have paid us before those time slots, please wait until the time has passed before contacting us.

We have a transparent pricing structure. The points of charging are as follows:

1) Payment option and service level

2) Delivery charge of your order value is below the delivery threshold.

Please enter your currency order with the amount that you would like and the charges will appear (if applicable) on the order summary page before confirming your order.

Yes please wait for an email confirming that your currency is ready to collect before coming to the branch.

You will receive an email confirming your currency is ready to collect.

Please note you should receive an email confirming your currency is ready to collect within the time period we have provided to you. If you still have not received your email then please contact us on info@sterlingfx.co.uk

Yes of course you can. Please note that your currency will be available to collect for up to 1 week from the date of collection. After which we will request that you place a buy back order against the collection order you have made. Please email us on info@sterlingfx.co.uk for more information.

Firstly, go to our website and click on forgot password to receive a temporary password. You will then be prompted to reset your password using the personal information that you have provided.

If you are still facing issues then please email us on info@sterlingfx.co.uk

Please contact us on info@sterlingfx.co.uk so we can verify the email address on our system.

Please email us your mobile number on info@sterlingfx.co.uk so we can verify your mobile number.

We run electronic identity checks in order for you to use our service. If this fails, we will need to identify you with a passport or photocard drivers licence as proof of identification and proof of address in the form of a utility bill or bank statement that must be within 3 months of age. Please email us these documents to info@sterlingfx.co.uk

We send out dispatch emails with tracking information at around 6pm on the working day before your expected delivery date. All packages are dispatched at this time.

If you do not receive an email, please log into your account and check your order status from your order history under travel money.

Please check the tracking information that we have provided you with within the dispatch email that we send to you at 6pm the working day before you are expecting your delivery and by visiting www.royalmail.com and entering your tracking number.

The tracking ID is provided within your dispatch email and you can track your package by entering this number on www.royalmail.com

Please note that it takes Royal Mail up to 30 days to investigate your delivery. If you have not opened a case already with us then please email us on info@sterlingfx.co.uk

Please email us on info@sterlingfx.co.uk and we will update you with the latest on the investigation with Royal Mail

Yes, during the order selection, you can select between small, mixed, large or no preference. We will do our best to match your requirements however we cannot guarantee this because it is based on stock availability.

We cannot always guarantee new notes, but email us on info@sterlingfx.co.uk and we will do our best to meet your requirements.

Buy Back Help Centre

international transfers

Query Type

buy travel money

Click Here,
If you need help with other products?

buy travel money

Yes it is, please send us your currency following the instructions carefully during the order process and use Royal Mail Special Delivery, insuring the packages up to the value of its contents. We use this same service to send thousands of packages of currency around the UK every week.

Please keep a note of the tracking information provided by the Royal Mail to you when sending your currency. You can then track the package directly to the delivery point within our cash centre.

On receipt, when your package starts its journey to be processed, you will receive an automated email confirming that we have received your currency buy back

Unfortunately, we do not accept currency coins or notes which are out of circulation. Please visit the website of central bank of the country involved in issuing that specific currency for further details.

All currency bank notes are counted within a secure cash centre backed by multi point HD cameras. We will count your currency carefully and correctly.

Please contact a member of our team on info@sterlingfx.co.uk and we will call you back to discuss your needs and how we can assist you.

The exchange rate is allocated against your order at the time when we process your order which can be at any time during the day that we receive your order. This excludes weekends. For an indicative exchange rate, please visit the buyback converter on our website.

Once we have processed your currency buy back, your order is then sent for processing via a BACs payment to your account. This although is processed on the same day, it can take up to 3 days to clear into your account. If you have not received it after three working days please do get in contact.

Yes, we do however, we charge 3% on top of the exchange rate that we offer. This is because these notes have to be repatriated as we can no longer sell these to the public. Please contact us for more information.

Yes, we do however we charge 3% on top of the exchange rate that we offer. This is because these notes have to be repatriated as we cannot sell these easily to the public.

It can take a maximum of 3 working days from the date when we load the payment. Please expect a notification once payment has been made to your account.

Please wait for the day to end. If there are any issues with your buy back then a member of our team should reach out to you. If you have not had a response back from our team, then please email us for an update the following morning on info@sterlingfx.co.uk

Please note that we apply the exchange rate at the time of processing, and exchange rates are subject to fluctuation at any point within the day. For an indication of the exchange rate, please visit the buy back currency converter

International Payments Help Centre

international transfers

Click Here,
If you need help with other products?

buy travel money

Sterling began as a partnership branch operation which began in 1972. It initially held its licence to transact in foreign currencies directly with the Bank of England. It pioneered commission free foreign exchange and focused mainly on delivering and buying currencies within Central London. It later incorporated into a limited company in 2006 known as Sterling Consortium Ltd. In 2010 Sterling's branch operation began its online offering to provide excellent value to customers throughout the United Kingdom.

Our International Payments Platform allows you to send money within a few simple clicks at the most competitive exchange rates across the world. We aim to save you up to 4% than your bank.

Signing up to make a currency payment is very simple and should not take you longer than 5 minutes. In some cases, following the registration process and for your own security, we may request some documents to prove your identity. We can accept clear photos or scans which can be uploaded securely via the My Account section of our website or by clicking here. We accept the following file formats JPG, PDF, PNG.

a) Providing Proof of Address

The simplest way to provide this would be a utility bill (electric, gas, landline phone, water, satellite/cable TV, or broadband) or a bank statement. Please note we only accept documents which are within 3 months of age and they must include your full name and address. We cannot accept TV licences or mobile phone bills and please note that all documents must original and not edited.

b) Providing proof of Identification

We can accept an upload of your passport, government issued identity card or photocard drivers licence. Please make sure that your documents are in date and are valid.

When Uploading

Make sure that the name and address match those that you have registered. Secondly, your file must be less than 5MB each and must be clear.

You can currently transfer as much as GBP £50,000 worth of currency at a time online; however, we can most certainly accommodate larger transactions. Simply get in contact.

For a list of available currencies, please click here

Sterling links its exchange rates directly with the live interbank market. Therefore the rate will constantly fluctuate until your transaction is confirmed and the rate is then fixed. Please note that when the market is closed, we use the closing rate to determine our prices therefore the rates will not fluctuate. The rates will then start to adjust when markets re-open.

Firstly, the mid market rate is the mid-point between the global interbank buy and sell rates for a specific currency pair. This is also known as the mid-point between interbank "bid" and "ask" rates. Please note that Sterling links its rates of exchange directly from the interbank rates. We however cannot directly provide the mid market rate to our customers.

During our beta phase, you will be able to book transfers at any time between 8am to 6pm Monday to Friday. We will soon be offering trading 24 hours a day, 7 days a week.

Sterling has been involved in currency dealing since 1972 and is registered with the Financial Conduct Authority under the Payment Services Regulations 2017. We also safeguard your funds with our banking partners. We always make sure that your funds are kept separate from our commercial funds in line with the regulations.

This is dependent on the service level that you select. The expected date of transfer is stated on the order flow.

Please get in contact with us before placing your transfer if this is the case on 020 7723 3000

Depending on the service level that you select, you can pay Sterling for your International Transfer via a debit card, credit card or bank transfer.

Once a transfer is booked, payment is completed and the value date has been reached we cannot usually cancel a transfer. If you however urgently need to cancel a transfer immediately after booking the order, please contact us immediately on 020 7723 3000 so we can see how we can assist you. If we are able to cancel the transaction we may need to reverse the trade and there may be fees incurred. Please refer to our terms and conditions for more information.

If your recipient has not received your International Payment after 4 days of you receiving the payment confirmation then please contact us on 020 7723 3000

Sterling will always send the complete amount of currency that you have purchased, however depending on your recipients bank, they, or the intermediary banks may charge fees. This would be deducted from the total that is credited in the recipients account. Unfortunately, as the charges are deducted by the recipient's bank, we have no control over these charges and therefore we cannot reimburse you in the event that you are charged.

Unfortunately, although Sterling offers travel currency in the form of cash, we cannot wire cash internationally at present. All payments must arrive and be sent via bank transfer.

At present you cannot place a market order with Sterling however, we are working on this and will be bringing out new improvements to our platform in due course!

IBAN stands for International Bank Account Number. Your recipient can usually obtain this information from their bank statement or from within their online banking. It consists of up to 34 letters and numbers.

SWIFT stands for The Society for Worldwide Interbank Financial Telecommunication. SWIFT provides a network that allows financial institutions to send payment information in a very fast manner across the world safely and securely.

SWIFT and BIC are effectively the same thing. It is a code that identifies who the bank is and it can be either 8 or 11 characters long.

We can help you change your personal information. Please contact us for more information.

The total cost that you pay is determined by a couple of factors. Firstly, lets talk about the exchange rate. We use live interbank prices as our source to determine the exchange rate we provide you. The exchange rate you see consists of a combination of the live interbank rate at the time you transact along with a small margin that we keep for our profit and thats it. Please note that the exchange rates fluctuate throughout except for when the FX market is closed.

When creating your International Payment, you have the option to accept the rate on screen at the time and will have 10 minutes to complete your transfer. If you do not complete your transfer in 10 minutes we will fetch a new rate for you.

Secondly, a service fee may apply depending on the service you select. If you opt for our Quick and Easy Payment service, then a fee of 0.39% will be applied to your order. However, if you opt for our Low Cost Payment service then no fee applies.

The total fee is shown in a transparent manner during the order process.

We determine our exchange rate based on the closing interbank market rate at the time when the markets close. The rates remain unchanged until the markets re-open again.

Still need help? No problem! Speak to our dealers on 020 7723 3000

For all International payments you need the following:

Your beneficiary's IBAN number (International Bank Account Number)

Your beneficiary's SWIFT code (the unique bank identifier code)

Your beneficiary's full name or company name if you are sending to a business exactly as it would appear on the bank statement

Your beneficiary's billing address as it appears on their bank statement. This is required for all international payments except for the Eurozone

If you are sending money to the United States, we will require:

The beneficiary's full name or company name if you are sending to a business exactly as shown on their bank statement.

The beneficiary's full address

The beneficiary's account number

The beneficiary's ABA (American Banking Association) number, this is also known as the routing code

Unfortunately, you cannot edit a beneficiary once it has been created, you will need to create a new one. Please remember that if you have added two beneficiaries with the same name then you must make sure you are sending the money to the correct beneficiary.

If you want to change the delivery method (for example low cost vs SWIFT) for an existing beneficiary, you will need to enter a new beneficiary as the delivery method is created at the point of entry.

After your Order is Confirmed

Management of your Account