Sterling began as a partnership branch operation which began in 1972. It initially held its licence to transact in foreign currencies directly with the Bank of England. It pioneered commission free foreign exchange and focused mainly on delivering and buying currencies within Central London. It later incorporated into a limited company in 2006 known as Sterling Consortium Ltd. In 2010 Sterling's branch operation began its online offering to provide excellent value to customers throughout the United Kingdom.

Over the years, Sterling has leveraged off its international network of suppliers and has developed into becoming a key player in the foreign currency banknotes market. Due to the volumes of currency that Sterling buys and sells, it has access to the best possible pricing and passes this onto its members.

Sterling operates segregated client accounts with Lloyds Bank. It also holds merchant facilities with Barclays Bank.

Sterling is currently regulated by HMRC with whom it holds a Money Service Business licence. Additionally, it is registered with the FCA as a small payments institution. These registration numbers are noted below and can be cross verified on both HMRC and the FCA's register

HMRC MSB registration no: 12120971

FCA no: 504439

Please refer to our privacy policy which can be viewed here

Sterling provides a specialist service for corporate clients. We can help you manage payments and receipts if you are dealing with overseas corporations and should you require currency conversions for overseas purchases for example, property or vehicles we can also assist. Please contact us on 020 7723 3000 for further details

Many credit cards charge hidden fees which can work out extremely costly when withdrawing foreign currency from cash machines abroad. You could be hit with a withdrawal fee, a cash advance fee, an exchange loading fee and even a foreign withdrawal ATM fee. This can end up being significantly more expensive than just obtaining currency from Sterling in advance of your trip.

If you really need to use your credit card abroad, always carefully check the small print from your card provider, so you know exactly how much you will be charged if you need to withdraw foreign currency abroad.

All orders are placed online via the website. Simply go to our Home page and complete the steps on the currency converter. Then follow the onscreen instructions. To check whether you have successfully placed an order, log in and check your Order History. Please note that all updates regarding your order shall be sent to your electronically via email so be sure to check your inbox!

If you are having trouble placing an order, please do not hesitate to contact our customer services team.

Yes. On successful completion of an order, you will receive an order acknowledgment email that we have received your currency order, followed by and Order Confirmation that we have received payment against your order.

The minimum order amount with Sterling is £100 worth of currency and the maximum is £7500 per order per day for home delivery. Please note that we can also handle larger requirements so please email us on info@sterlingfx.co.uk or ring us for further information on 020 7723 3000

This shouldn't usually happen as the system is fully automated.

Firstly, try logging into your account. If you are facing an issue it could be that you have entered your email address incorrectly during the registration process. We can easily fix this if you call into our team.

If your email address has been entered correctly, check your junk/spam folder. Please make sure you add thecurrencyclub.co.uk to your safe senders list so you receive all communication from us regarding your order.

Orders can be cancelled due to a variety of reasons. An order can be cancelled automatically by the system if you have selected the low cost service and we do not receive payment in a timely fashion. It can also be cancelled if the card billing address does not match the delivery address or if we have run out of stock of the currency you have ordered.

Please check your Order Confirmation email carefully if any information is incorrect, send an e-mail with details of the discrepancy to info@sterlingfx.co.uk

This could be because we are having difficulty obtaining that specific currency at the moment. Feel free to give us a ring on 020 7723 3000 and we can update you on future shipments

If you do not know what currency you should take on your trip then please call 020 7723 3000 or email us at info@sterlingfx.co.uk

Sterling uses electronic methods to identify you at your current address. Therefore please ensure that you use your full name as it appears in your passport and your correct date of birth. If however, you have recently moved home, it is likely that you may not pass the identity check. We may then request further information to open your account.

If for any reason we need to contact you about your order it is important that we have a contact telephone number. We may ask you for an email address as well so that we can send you confirmation of your order in writing. Any personal information is strictly confidential and will only be used in accordance with our privacy policy.

If you select the Low Cost service, you have to settle your travel money order via bank transfer. This is a very easy process to follow. Clear instructions are provided during the order process. After submitting the order and fixing the rate of exchange, you simply log into your online banking and make a transfer to our client account with Lloyds Bank. We will notify you via email. as soon as your funds clear with us. Please note that we do not accept cash deposits into our account.

If you select the Quick and Easy service, you can pay with your payment card. You will receive an order confirmation as soon as your currency order and payment has been approved.

Firstly, please ensure that you are receiving other emails from us in relation to your order. If you are not, then please search for the question 'I haven't received my email confirmation after placing my order, what should I do?

If you have received other emails from us then please start by opening your online banking. Check that the payment has indeed left your account to our account and cross check the sort code and account number matches that of what we have sent to you.

Secondly, check that you have sent funds from your personal account and not a third party account. Finally cross check that you have applied the correct reference number on the payment.

If you are still facing a problem, then please do not hesitate to contact our customer services team.

We accept payments by MasterCard, MasterCard Debit, Maestro, Visa, Visa Debit and Visa Electron cards. All card transactions are completed on a secure encrypted link between our head office and the clearing bank centre. All card transactions will appear on the your bank statement under 'The Currency Club'

3D Secure is a secure level of authentication provided by the card programme providers' Visa and Mastercard. It is known as Mastercard secure code and Verified by Visa. Please note that all currency orders processed by Sterling must pass 3D secure authentication.

Sterling recently introduced two service level offerings to optimise value to customers.

a) Low Cost Service

This is a slightly slower process because it takes time for you to send funds to us and clear your payment; however this makes it a more inexpensive process allowing us to provide better value through the rates of exchange.

b) Quick and Easy

This is the most convenient, simplest and stress free way to pay Sterling. It is however more expensive for us to process. When you pay for currency using the quick and easy method, Sterling has to organise extra funds to cover your payment in order to dispatch your currency quicker. Secondly, when you use your card, you get extra protection for example, if your card is used fraudulently.

Unfortunately, all of this costs Sterling more money. It's not something that we directly benefit from hence why we have to charge a little bit more to cover its costs.

Sterling uses Royal Mail Special Delivery to deliver your currency. We make sure that we cover your currency against loss up to the value of its contents and its a secure delivery service on the working day you select by 1pm.

All individual orders can only be delivered to your home billing address only.

Firstly, please check that you have received the dispatch notification from Sterling the night before. If you have not then please log in to your account and check your order history.

If you have received a dispatch notification and have not received your currency by 1pm please contact us on info@sterlingfx.co.uk so we can investigate this for you.

You can track your package with the unique tracking reference that is emailed to you. Please visit www.royalmail.com and follow steps to the 'track and trace' page. Enter your unique tracking reference and follow the onscreen instructions.

The Royal Mail will post a note through your letter box informing you of the nearest Royal Mail office for you to go to and collect your foreign currency. On this note there will be a number for you to call with the option of Royal Mail redelivering to your address at a time that suits. If you are collecting your currency, please take the red note, your photo ID (passport or drivers licence) and your proof of address (utility bill or bank statement) so that they can release the package to you without delay.

Sterling is open from Monday to Friday 9.30AM - 6.00PM (excluding UK Bank holidays) and Saturday between 10am and 6pm.

Collections shall be Monday - Friday 10:30AM - 6.00PM and Saturday between 10am and 6pm.

Currency collections are from our Central London bureau found at Sterling, 105 Edgware Road, Marble Arch, London W2 2HX. To view us on a map and nearest transport links click here

Please bring the following:

- photographic ID (Driver's license or passport)

- your order confirmation email

- if you paid by debit card please bring that card with you

The person who placed the order must come to collect. We cannot hand your currency to anyone else.

As a licensed money service business, Sterling must adhere to anti money laundering procedures. It is our duty to prevent and reduce the risk of money laundering on our platform whilst ensuring that you receive a seamless and stress free experience. We therefore may request further information from you when our internal systems alert us that you have reached some of our thresholds. Once we receive a satisfactory response from you, our internal compliance team will release your order for processing. You can always reach out to us at any time via our customer services team.

You can make all these changes by logging into your account with Sterling. Then click on the 'My Account' section of the dashboard on the left. You will then be able to edit your personal information.

You can update your address simply by visiting the my account section of our website click here Click on the edit icon underneath your address.

We will then conduct an electronic verification when you place your next order. If we are having difficulty authenticating you at your new address, we will ask for a scanned copy of your ID (passport or drivers licence) and proof of your new address (utility bill or bank statement)

In this instance, we cannot amend the delivery address of your currency order. You must immediately contact customer services on info@sterlingfx.co.uk or 020 7723 3000.

You can do this simply by logging into your account, then clicking on the 'My Account' section of the dashboard. The option to deactivate will be present.

Please send your currency back to us using Royal Mail Special Delivery and insure it at the post office up to the value of its contents in GBP. This will give you peace of mind you are using a service which is insured and secure to send cash in the post. Always remember to use the tamper proof bag supplied by Royal Mail.

If your currency goes missing on its way to us, you will have to open an investigation case with Royal Mail. Provided you have selected the Special Delivery service from Royal Mail and that you have insured the currency value correctly and adhered to Royal Mail's terms and conditions correctly, Royal Mail will then reimburse you the amount you have lost. Please check Royal Mail's website www.royalmail.com for full terms and conditions of their service as they will be subject to changes.

Royal Mail do not always deliver on Saturdays, so the latest we will receive your package should be by 1pm on Monday unless there is a bank holiday. Always keep an eye on the tracking information provided by Royal Mail via their website.

Sterling will apply the rate at the point in time that your order is processed by a cashier. This can be at any time within the working day from when the currency enters our cash centre to close of business. Sterling will however do its best to process your buy back order as promptly as possible. You will be notified via email of when we receive your currency and as its being processed.

Yes we do accept 500 EUR notes however, they attract a 3% fee. This is because Sterling gets charged significantly more to repatriate these notes back to mainland Europe as they cannot be sold to customers within the UK. Please feel free to contact our customer services team if you have any queries relating to other currency denominations.

Sterling operates all buy backs with a great deal of security under HD CCTV within its cash centre. Sterling also operates strict procedures to monitor all order progress. You can relax knowing that your currency order will be processed with the strictest security measures in place.

When you send currency to us via Royal Mail special delivery, we should receive it in our cash centre the next day by 1pm

Once your currency has been counted and processed, your order gets passed to our accounts team for release. You should expect to receive the funds in your account within 3 working days although our average processing time is usually much quicker. Keep an eye on your inbox for automatic updates.

Unfortunately, we can only send the proceeds of the exchange back to the name of the account of the sender. We cannot process buy back orders under third parties.

Sterling began as a partnership branch operation which began in 1972. It initially held its licence to transact in foreign currencies directly with the Bank of England. It pioneered commission free foreign exchange and focused mainly on delivering and buying currencies within Central London. It later incorporated into a limited company in 2006 known as Sterling Consortium Ltd. In 2010 Sterling's branch operation began its online offering to provide excellent value to customers throughout the United Kingdom.

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105 Edware Road, Marble Arch, London, W2 2hx

info@sterlingfx.co.uk

+44 (0) 20 77 23 3000